Custom Knowledge Article Template not displaying all fields

jdonily
Tera Contributor

Hello all, I'm new to knowledge management and I'm trying to create a knowledge template with some HTML style code. The problem is when I create a new template, one of the fields does not display (yes it is active).

I created a new test template, I took screenshots of all information and settings in the default How To article template (see attached PDF). When I start to create an article from the new template , the middle field is missing and only a + - display (see attached image).

Does anyone know off the top of their heads why?

6 REPLIES 6

Vickie Runyon
Giga Guru

Did you configure the Form Layout and make sure the desired fields are set to display on the form?

I thought I had? I took a screenshot - maybe I'm missing a field.

I thought I had - see attached screenshot?

jdonily
Tera Contributor

Third time trying to post a response @Vickie Runyon I thought I had - I am attaching a screenshot.