I have a ITIL user in my ServiceNow that has access to a Knowledge Base, however cannot see a particular knowledge base article in that knowledge base. They can see all other articles, as far as I know, but this one article is hidden from them. When ...
We implemented the KCS methodology using SNOW KM 2 years ago. Now that we have over 1600 articles, I would like to ensure we're keeping only those being used. Is there a way I can automatically send an article to archive/retire based on low use ...
Hi all, The notification for KM Article Expiry Warning is not taking dollar values and it gives only the text includesFor example if I give ${number} this element is not showing up in the received notifications.Any suggestions on this would be most h...
I have created Knowledge categories to house our runbooks as well as information that is only accessed by our application support team. We will be using Virtual Agent and PI. I do not want this data getting attached to incidents and sent to custome...
Hi, is it possible to import existing knowledge base articles to servicenow? If so, in which format? Excel? notes? Our company will switch from an old ticketing system to Servicenow eventually. We will generate knowledge base articles meanwhile and ...
Hi all, while we editing the knowledge article is there any way to see the content of knowledge block associated with that knowledge article with in article body instead opening the kb block in separate tab. In the above picture there are 2 kb blo...
I am completely new in Servicenow Development and I am facing issue while writing codes. My manager has asked me to write an ACL code for below issue: Your Incident when in closed state.. only the current Assignment group manager should have access t...
Hi all, could anyone tell me why there is no template showing even standard one? I tried to create a new knowledge base, but it still doesn't work.
Hi, We sometimes have a need to send a preview of Knowledge Articles drafts to customers who do not have access to ServiceNow as a Fulfiller / knowledge user. The "View Article" feature that's available from the draft Fulfiller-view, seems to produce...
I want to know the roles which can be assigned to users where they can only submit a KB article but cannot publish. Can you please let me know the roles which can be assigned to all the user? I would need all your expertise to know the correct roles ...
Hi folks, I would like to know if there's a way to build a report that shows me what were the searches my user made inside my knowledge base? I'm trying to understand the search they did so I can build more articles to suit their needs. I hope this...
Hi! The scenario is that we have two teams that will be united and we would like to have their knowledge under one base as well. So we'd like to move the categories with their respective article from KB A to KB B. Is this possible? Thank you for you...
I am trying to troubleshoot a new knowledgebase not being visible from the SP, even as admin. I have looked into the existing KBs and realized that while my new ones are setup the same there is one glaring difference. The application scope of KBs tha...
Hi wonderful knowledge managers,I am trying to find only knowledge articles that have had their first version published during the last month, and which are still published and past their valid to date. We have versioning turned on. There doesn’t see...
I'm trying to find the best/easiest way to identify which KB Articles have expired in ServiceNow but I keep getting "0" results even though I know I have expired articles. Any suggestions on the best way to identify those?
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