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Knowledge Managers
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Forum Posts

Any plans to allow provisioning of AI search in PDIs?

Hi All, Not sure if this is perhaps better answered by ServiceNow themselves, although keen to hear from any community peers who may have some information. I'd like to enable AI Search in my personal dev instance, so I can run some tests and work out...

Barry_W by Mega Guru
  • 1251 Views
  • 3 replies
  • 4 helpfuls

How to organize knowledge articles as Parent-Child

I really like the Knowledge Management product that is present within ServiceNow. We are looking into adopting this as the tool for storing all the knowledge that is present within our company. One of the features that we think it is lacking is this ...

Dev Testin by Kilo Explorer
  • 2499 Views
  • 1 replies
  • 3 helpfuls

Knowledge Article Template / Mass Change

We have a large number of articles within our Public KB that use a standardized template.  At the end of each article, there is a blurb about contacting the Help Desk with any additional questions which also includes the contact information. The ques...

User144187 by Tera Contributor
  • 1500 Views
  • 3 replies
  • 8 helpfuls

Resolved! Knowledge Article Versioning - Why does the KB number increment?

We would like to enable Article Versioning so that previous versions of articles are available to be referenced, however we've noticed the following behavior. When you've checked out an article, the KB number changes.   KB0024898 3.0 will become KB00...

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MarkD by Tera Expert
  • 3529 Views
  • 10 replies
  • 6 helpfuls

Resolved! copying knowlegdg article images

When we view an article in Platform (https://myinstance/kb_view.do?sysparm_article=KB00xxxx)Service Portal (https://myinstance/hrportal?id=kb_article&sysparm_article=KB00xxxx)Agent Workspace We try copy the contents of a knowledge article to Outlook,...

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