Hi everyone, I'm curious if you utilize the use of videos within your KB Articles and, if so, how? Here's how I currently use videos within my KB: I give the KBA a title starting with a prefix of the product area it covers and I add in a camera emoji...
Hi team, I have a issue where When a parent article is updated, the parent field on the child article is getting updated with the version of the article, so just want to understand Is this normal behavior or I can remove the version ? If I can remove...
Hi , I have created a notification on sc_req_item table in ASFR Domain ( Parent Domain) then same notification has been reflected in all its child domains , Please find the Notification screen shots attached here . When i was doing testing on child d...
Hi Friends, i am facing issue in the knowledge article retire, when i click the retire, it goes to manager approval ,but email notifications was not going, please help how to resolve this, used Business rule for this @Ankur Bawiskar
Hi, I have submitted request into service portal with all the details, but the while retrieving the value into request\request ITEM. the only field didnt fetch the value and showing blank. how to fix this issue. THanks.
Hello, for a client we need to customize the search result obtained from the knowledge portal by running a text filter. In particular, the customer in his policies inserts the title of the paragraphs in bold, so we would like to display the title of ...
I have a ITIL user in my ServiceNow that has access to a Knowledge Base, however cannot see a particular knowledge base article in that knowledge base. They can see all other articles, as far as I know, but this one article is hidden from them. When ...
We implemented the KCS methodology using SNOW KM 2 years ago. Now that we have over 1600 articles, I would like to ensure we're keeping only those being used. Is there a way I can automatically send an article to archive/retire based on low use ...
Hi all, The notification for KM Article Expiry Warning is not taking dollar values and it gives only the text includesFor example if I give ${number} this element is not showing up in the received notifications.Any suggestions on this would be most h...
I have created Knowledge categories to house our runbooks as well as information that is only accessed by our application support team. We will be using Virtual Agent and PI. I do not want this data getting attached to incidents and sent to custome...
Hi, is it possible to import existing knowledge base articles to servicenow? If so, in which format? Excel? notes? Our company will switch from an old ticketing system to Servicenow eventually. We will generate knowledge base articles meanwhile and ...
Hi all, while we editing the knowledge article is there any way to see the content of knowledge block associated with that knowledge article with in article body instead opening the kb block in separate tab. In the above picture there are 2 kb blo...
I am completely new in Servicenow Development and I am facing issue while writing codes. My manager has asked me to write an ACL code for below issue: Your Incident when in closed state.. only the current Assignment group manager should have access t...
Hi all, could anyone tell me why there is no template showing even standard one? I tried to create a new knowledge base, but it still doesn't work.
Hi, We sometimes have a need to send a preview of Knowledge Articles drafts to customers who do not have access to ServiceNow as a Fulfiller / knowledge user. The "View Article" feature that's available from the draft Fulfiller-view, seems to produce...
