Data visualizations vs Reports

[DanEvers]

I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Please help me understand the difference between the two options and why/when I would choose one over the other.

thanks in advance,

Dan

[Tanushree Maiti]

Hi @DanEvers 

In the Yokohama release, ServiceNow has merged the legacy reporting module into the modern Platform Analytics experience. 

It is recommended to start with platform analytics instead of the legacy reporting/dashboard building feature.

You create a Data Visualization instead of a Report when you are building modern Platform Analytics Dashboards, as legacy reports cannot be placed on these dashboards. You also use them to create interactive, dynamic UI experiences (like lists, scores, or charts) utilizing native Now Assist generation prompts.

Refer: 

https://www.servicenow.com/docs/r/yokohama/now-intelligence/analytics-center-data-visualizations.html

https://www.youtube.com/watch?v=-GqCtYsnIuo&t=86s

[Article] How to Create Dashboards in ServiceNow: Step-by-Step for Admins, Developers, and Analysts

https://www.servicenow.com/community/training-and-certifications/servicenow-dashboards-and-reports-f...

[Srikanth_9]

Hi @DanEvers,

Refer:

Solved: ServiceNow Dashboards and Reports Full Course for ... - ServiceNow Community.

Data sources for data visualizations • Yokohama Platform Analytics • Docs | ServiceNow.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG]

Hi @DanEvers 

 Legacy Reporting framework and has been enhanced with the latest capabilities available in ServiceNow under Platform Analytics.

You can continue to use Legacy Reporting, but it is recommended to leverage the newer data visualization and analytics features available through Platform Analytics whenever possible, as they provide a more modern and flexible reporting experience.

For more information, please refer to the video and guidance on data visualization and analytics, which explain the available features and best practices in greater detail.

https://youtu.be/UNnSPE2eP4s?si=i6fTBdCaRUKFTddq