Does ServiceNow Production Documentation use the Knowledge Module?

[Janelle3]

Hi everyone,

I've been wondering if ServiceNow use the ServiceNow Knowledge Module for their Production Documentation found in https://docs.servicenow.com/

I would love these features for knowledge articles:

* Button to export content to PDF 

* Topic and sub-topics - being able to organise articles hierarchically into something like a user guide 

* The social share icon to share the page

I also like the tags, although I think they should be clickable!

Does anyone know if the Knowledge module is being used, or is this something custom developed for their Product Documentation? 

Cheers,

Janelle

[Barry_W · Accepted solution]

Hi Janelle,

I believe the documentation site is produced in collaboration with Zoomin Software, so not the knowledge module.

Regards,

Barry.

[jaimehonaker]

@Barry_W  for the win! We do use Zoomin for our product docs. 

[James OBrien]

Is Zoomin a plugin, a subscription service, or a separate application?

Thank you!

[Lucas Vieites]

Zoomin is a standalone software: see Zoomin Software