Editing Knowledge Blocks Linked To Knowledge Articles

[sowmiyamurugana]

I am trying to edit a region specific knowledge block that is linked with published articles. But, on publish of knowledge block, the updated version of block is not reflecting in knowledge article. I could also see more than one entry for knowledge block when trying to select region on knowledge article linked.

[Claude DAmico]

I'm curious on this one. If versioning is enabled, I'm curious if you need to remove the old versions from the article and add the new one in.

If the newest version is already in the article but is not displayed when published, I wonder if there is a User Criteria preventing it from being displayed to the end user.

I know OOB, adding a block to an article requires the block to be published already (even though you can find and add it with an additional OR set of filters in advanced search) but that shouldn't cause an issue either way. Unpublished should just not display.

I had a lot of "fun" finding out how the M2M tables (m2m_kb_knowledge_to_block and m2m_kb_to_block_history) get populated and control some display functionality. Definitely remove all the blocks that shouldn't be there for starters. That'll remove a portion of the crud. For the new block, remove all blocks with its number, save, and add back in what is needed again to repopulate the m2m tables appropriately.

If none of that works, can you share how the block is set up and the HTML lines for where it is in the article?