Extraction of all articles with trees of a Knowledge

RominaF
Tera Contributor
Hi, I wanted to know if it is possible to extract all the articles of a Knowledge with its tree
3 ACCEPTED SOLUTIONS

Yes,  if you want list , report is bets option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

OK, 

 

You would need to open the list view of knowledge articles. Type kb_knowledge.list into the filter navigation and press enter.

 

kb_knoweldge_list.jpg

 

This will open the knowledge list where you need to enter the Filter for the knowledge articles you want to extract, Knowledge Base, workflow etc.. 

 

knwoeldge filter.jpg

 

Then you need to click on the "Update Personalized List" icon to add the Categories/ Sub Categories from the available column to the and any other information you require for the extract.

If you want to extract this data then right-click on one of the headings and select Export - Excel.

 

excel export.jpg

 

 

 

 

 

Regards,

Eoghan

Please consider marking my reply as Helpful and/or Accept Solution, where applicable. Thanks!

View solution in original post

Are you looking for kb_category_list.do? 

View solution in original post

10 REPLIES 10

Yes,  if you want list , report is bets option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************