Feedback Tasks Records

[JulietChicago]

I'm working to understand how Feedback Tasks function out of the box.

• We have the Ownership Group feature enabled. However, I’ve noticed that Feedback Tasks are read-only for everyone except the assigned individual.
• Even members of the Ownership Group can only modify the Assignee field, while all other fields remain locked for editing.

Is this the out of box behavior to have the record read only for everyone but the assignee?

[Kim27 · Accepted solution]

Yes, this is a very frustrating aspect of feedback tasks. Even if you assign the task to an assignment group, no one can work the task until someone's added to the "assigned to" field. 

Try adding your OG members as managers to the knowledge base for which they will be working feedback tasks. 

[Kim27 · Accepted solution]

Yes, this is a very frustrating aspect of feedback tasks. Even if you assign the task to an assignment group, no one can work the task until someone's added to the "assigned to" field. 

Try adding your OG members as managers to the knowledge base for which they will be working feedback tasks. 

[Leri Andrews · Accepted solution]

I believe the idea is for the group manager to assign the task to an individual or for the other members of the group to assign to them selves, at which pint they can work on the task.