Our company is finally getting Knowledge Management up and running.
I have the OOB Approval Publish and Approval Retire workflows on the KB.
I've noticed that the Approval email was not going out due to some properties not being set and other issues.
These have been addressed and they are now going out as expected.
However, the Approval Retire is not sending notifications.
First thing I had to do was copy the "Request for Publish" and update the mail script to word the approval record for retiring an article.
However, I'm not finding anything OOB that will trigger this notification.
I thought of adding a "Create Event" activity to the WF that would wait 5 sec before firing. This didn't work.
my event is registered and the queue field is empty
The notification has no conditions and is tied to this event.
I have verified that the notification on Record Preview is showing correctly.
is there something i missed?
I would put the notification as record inserted or updated, however, there is no way to distinguish between New Approvals and Retire Approvals.
Any Suggestions?
