‎07-22-2024 12:26 PM
I'm familiar with knowledge usage and attaching knowledge to HR cases, but what other HR KPIs do you all use? We have some case deflection too. Can you tell me which HR KPIs you are using and how you set them up in the system? Thanks.
‎07-22-2024 10:20 PM
Hi @rosenst22 ,
Please refer to these links :
https://www.servicenow.com/products/hr-service-delivery/what-are-hr-kpis.html?state=seamless
https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...
