Hi,
I'm using Robohelp as a help authoring tool to publish knowledge articles to ServiceNow. Each time I publish content, it ends up creating a new KB number. I assume there is no way for ServiceNow to use the published file name as the key for versioning (that is, if I import a new version of "printertopic.xml", it increments the version of the existing article of printertopic.xml). Fine if it doesn't, as I just consider the current source to exist in Robohelp, and simply maintain the latest imported version as the latest customer version - but just curious. Thanks.
