How can a user have read access to knowledge base articles if the user is part of the group that is not allowed to contribute to the knowledge base?

[Eliseo Jr Noble]

Hi Experts,

We have a knowledge base that can be contributed by certain groups. However, there are users who are part of the group that can and cannot contribute. So far, I was able to implement this by adding the groups that can contribute to the knowledge base and at the same time adding a script if the user is a part of the group that cannot contribute returns false. Then checked the match all. I added also the group that cannot contribute to can read since they were allowed to read the articles. However the users that are not allowed to contribute can only see the knowledge base but cannot view any articles. Can anyone help me fix this? Why is it that If you cannot contribute you were not allowed to read also according to SN documentation? Your help is greatly appreciated!

[Andrea Elms]

What permissions are set on the Can read and is it possible that the article Valid to date is in the past?

[Eliseo Jr Noble]

hi sorry for the late reply..
it seems that user who have can read and can contribute are working fine when i tried to use the user criteria diagnostics.

But the problem we are having right now is for users that have the knowledge role since they can be able to update created articles - published or unpublished. is there anyway to disable/hide the update button found on the articles?

[laura-eastbourn]

Hello! I am having this very issue. Did you ever resolve it?

[Dr Atul G- LNG]

Use user critera.