Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
Hi all, Is it possible to delete incorrect feedback/ratings. I am getting feedback that articles are unhelpful and when I query it the user says they made a mistake. What can we do in that instance as it affects the overall stats.
Hi, there is plenty of information around the use of the 'Meta' field on a knowledge article but very little on the 'Meta Description' field - there is no 'hint' text when hovering over the field for example. I can see that it is automatically popula...
Is there a way to specify an article templates as being for only a certain knowledge base?
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to ...
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...
Hi all, We cannot open the article in the new tab (an error has been attached).Could you please guide me on where is the issue and how we can solve it? Is that a Knowledge Manager or Developer thing? Thank you in advance! Ania
We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?
Hello, i am using article templates and I see largely it's for formatting the user text and making sections with new formats. my issue is I'm trying to add stock text into the article template fields, the body, so that knowledge creators can modify ...
Hi there, does anyone have a demonstration of how KCS works for their company within ServiceNow?
Hi All, I am having a problem since enabling Next Experience with Knowledge articles with images. When I search for an article from the portal and click on it, it downloads instead of displaying.
Hey me and my team are looking for ways to get better search results in our knowledge base and think that a complete synonym Dictionary would be a great start, the problem is that our base and users are Norwegian/swedish/danish but they mostly search...
Hi all, I added alt text to some images in a ServiceNow article. However, when I view the article, either in the back-end fulfiller view or the user-facing service portal, I can't view the alt text; it doesn't appear when I click on or hover over the...
