We are just starting to manually copy our articles from Zendesk to ServiceNow. I recommended that my team copy and paste the source code from Zendesk to ServiceNow and make adjustments needed. This method does not transfer the images, which is fine; ...
When I was recently looking at a post about resizing tables, someone mentioned in the replies that there is a TinyMCE plugin that is preventing the normal alt-click mouse menu from coming up. The normal alt-click menu includes options such as: Pas...
It is now just a Link option instead of the previous windows menu, accepting spelling suggestions, copy paste, etc. See screen shots.
I had an inquiry about adding additional templates to the official list of templates available from ServiceNow. Is that possible? Please note I'm not referring to templates that can be added via the knowledge article form, but the templates in the ...
Dear knowledge wizards I need a little scripting help!I have found this script in another article but I need it "refitted" for my needs and I am bad at scripting ;D Instead of the script checking for which country I need it to check which assignment ...
Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
Hi all, Is it possible to delete incorrect feedback/ratings. I am getting feedback that articles are unhelpful and when I query it the user says they made a mistake. What can we do in that instance as it affects the overall stats.
Hi, there is plenty of information around the use of the 'Meta' field on a knowledge article but very little on the 'Meta Description' field - there is no 'hint' text when hovering over the field for example. I can see that it is automatically popula...
Is there a way to specify an article templates as being for only a certain knowledge base?
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to ...
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...
Hi all, We cannot open the article in the new tab (an error has been attached).Could you please guide me on where is the issue and how we can solve it? Is that a Knowledge Manager or Developer thing? Thank you in advance! Ania
We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?
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