Knowledge Article Templates with Fields Set to Permissions

[trout1974]

Hi, I have created knowledge article templates. I have created fields within those templates. I am trying to set up permissions to certain fields. Example: I have a field I want only the Service Desk Agents to be able to "Read" and if the user is not part of the "Service Desk group" I want the field not to be visible at all. 
I know it can be done, I am just trying to figure it out. I do not have the security admin permissions, so I can't test my theory, but I have a guess of how this can be accomplished. I will list what I think the process is, if you have more directions to help me, please comment. 

1.Search ACL in Filter Navigator

2.Elevate Role to security_admin

3.Create New ACL

4.Select the Table (the u_kb_template_name of the template)

5.Select the Field that I want to "manage permissions" to

6.Select the permissions access

[Dave Littlejohn]

The docs site has an example of setting up an ACL: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/task/t_...

I did want to comment about your logic of Service Desk Agents able to "read" and if the user is not part of the "Service Desk group" the field is not visible at all. Having both conditions set exactly as described would prevent anyone from filling out the field that would be read by the Service Desk Agents since it would not be visible.

[trout1974]

Appreciate the reply, I will look at the document you linked. The knowledge admin/writers are the ones who will be filling in the field, while writing the article. Those permissions should not interfere.  We will see, I guess. 🙂