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07-18-2023 06:16 AM
Hi,
I want to try and find out how many incidents have knowledge articles attached to them. I'm seeing a fairly healthy view count against articles but zero usage, so I just want to try and validate whether we really aren't attaching articles to the incidents that we use them for (and the cause for that if we don't) or if we are and something else isn't working as expected.
Any help would be greatly appreciated.
Thanks
Stace
Solved! Go to Solution.
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07-18-2023 12:16 PM
Use the table below to create your report. This is where the mapping of articles to incidents lives.
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07-18-2023 12:16 PM
Use the table below to create your report. This is where the mapping of articles to incidents lives.