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How do I find out how many incidents have knowledge attached?

stacefarr
Tera Contributor

Hi,

 

I want to try and find out how many incidents have knowledge articles attached to them.  I'm seeing a fairly healthy view count against articles but zero usage, so I just want to try and validate whether we really aren't attaching articles to the incidents that we use them for (and the cause for that if we don't) or if we are and something else isn't working as expected.

 

Any help would be greatly appreciated.

Thanks

Stace

1 ACCEPTED SOLUTION

Mike Wood
Giga Expert

Use the table below to create your report.  This is where the mapping of articles to incidents lives. 

 

MikeWood_0-1689707701732.png

 

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1 REPLY 1

Mike Wood
Giga Expert

Use the table below to create your report.  This is where the mapping of articles to incidents lives. 

 

MikeWood_0-1689707701732.png