How to assign ownership group based on the knowledgebase an article is being created in?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-18-2022 01:46 PM
I need to be able to automatically assign ownership groups to articles based on the knowledgebase they are created in. Has anyone done this?
- Labels:
-
Knowledge Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-18-2022 02:29 PM
You can configure a flow designer flow on kb_knowledge table to assign ownership groups based on KB tagged to them.
Regards,
Sachin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-18-2022 02:30 PM
You can define a template for articles that are created in a knowledge base. The author has the option not to apply the template, though, so this might not be the ideal solution if you require all articles to be assigned to a particular group.
An alternative to this could be a client script that auto-populates the ownership group field when the knowledge base field changes. You'd have to take into account creating the initial article (from a template) as well as modifying an existing article. Furthermore, if you don't want people to update the ownership group, you could set the field to read only.
Or, in the ownership group dictionary entry, you could set a dynamic default value. I've not worked with these so can't give you any advice there.
Susan Williams, Lexmark