How to Change the “Created by” field to display person’s name versus login id ??

[prash4]

How to Change the “Created by” field to display person’s name versus login id ?? in knowledge management.

for some user's it is showing Name and for some users it is showing login id, how do we configure the created by field to show user name instead of login id.

[sachin_namjoshi]

Some fields in ServiceNow Platform are non-editable say sys_created_by(Created by) and sys_updated_by(Updated by), these are read-only.

Instead, a new field should be created to display the username or display name.

Regards,

Sachin

[prash4]

how it is showing for some users then ? 

[Jaspal Singh]

Created by will always point to user_name (User ID) field from User table.