We recently upgraded to San Diego. None of our KB admins or managers are able to publish any articles. They are stuck in a Draft state and will not allow us to publish. I have also tried publishing using full admin rights in SN and that will not w...
Good morning, all, We do not have a retirement workflow and allow our knowledge publishers to retire articles using their discretion. However, there are times when we wish to know who retired an article. Is this possible OOTB without creating a custo...
I would like to pull report for knowledge articles list with no difference in content between latest and previous version but version has been changed to next version.
We were told in the Platform Academy on 6/24/25 that Knowledge 2025 had a presentation on the KM roadmap - Is this true and if so, where can we find this? Thanks!
Hello, Is there a way for authors to manage their content while ensuring the user criteria take effect on the Employee Portal so that their own employee experience is not effected? Here is our Use Case Tom works in HR and is not a PilotTom can creat...
Do you store your policies, process and procedure documentation in Knowledge Management if so how for example via a template?
I am facing an issue that I don't understand and massively slows down my process.Previously when copying images from Word and pasting it into a KA, the image would retain whatever size it had in Word, they now auto resize.An image that, in Word, is n...
When I put a hard space (hold shift down and press Enter) extra html is added into the source code. I like to keep the source code clean, because we do manage the html, so we use html and the gui side of SN to create kbs. We use the hard space betwee...
I don't have any permissions in our dev environment to 'experiment' and have to rely on our outsourced service desk team to tell me what can and can't be done. The differing time zones make it really hard to work together to try stuff out.My boss ha...
Good day all,I am utilizing the ServiceNow Community Platform and would like to hear about your best practices for content audits.What tools are you using to review content and remove outdated items?I am using the Contents report to search by date ra...
Hi all! I'm looking for an efficient way to maintain/update images within Knowledge Articles - potentially using Knowledge blocks. My organization uses iNFOR as our HRIS, and we have 150+ articles with screenshots showing step-by-step instructions fo...
Does anyone know if there is a way to get a permalink that starts with HTTP instead of the traditional HTTPS? Background we are trying to insert an article in an iframe while building training content. For reference we are using articulate storyline ...
Hey y'all Do you know if ServiceNow has a way to measure things like Readability Ease, Passive Percentage, and Reading level as they have in Microsoft word? I tried looking in the documentation, but I could not find anything. Thanks in advance for ...
Good morning, Is there a way to tell in KM views reporting whether a view occurred as a result of user intervention (clicked a link or manually refreshed the page) vs ServiceNow page timeout which prompts a relaunch of the browser tab? Our org has in...
Hi All - Our service portal hosts several community forums, that can only be accessed (view or contribute) after logging into the portal.When I check the logs on a monthly basis (sn_communities_view_log) i see several 'guest' entries, for various for...
