Just checking if i am doing the right thing. I used to dial in to a Knowledge Management Academy each month that talked through new features within the Knowledge module of ServiceNow. As a knowledge admin I found these sessions fantastic to understan...
HI, We are using knowledge articles with Ownership Groups.Out of the box how do Ownership Groups view all the articles they are listed as the Ownership Group. I don't see a menu item for this like the one for "Feedback tasks assigned to me"My users w...
In the ServiceNow documentation, it says the roles required for Make this current button to revert to an outdated article are knowledge base owner, knowledge_manager, and knowledge_admin. After we enabled Ownership groups, this seems to have changed...
Hello everyoneIs there a way to retire an article in Draft status, especially with an expired Valid to date?I'm finding many of these articles in our knowledge bases written by former employees. I would like to clean them up but I cannot seem to do i...
Hello everyone, I'm hoping someone out there has figured this out and can help our teams save some cycles when it comes time to renew or retire knowledge articles. Each of our departments have their own knowledge base with varying users being able to...
I would like to pull report for knowledge articles list with no difference in content between latest and previous version but version has been changed to next version.
We were told in the Platform Academy on 6/24/25 that Knowledge 2025 had a presentation on the KM roadmap - Is this true and if so, where can we find this? Thanks!
Hello, Is there a way for authors to manage their content while ensuring the user criteria take effect on the Employee Portal so that their own employee experience is not effected? Here is our Use Case Tom works in HR and is not a PilotTom can creat...
I am facing an issue that I don't understand and massively slows down my process.Previously when copying images from Word and pasting it into a KA, the image would retain whatever size it had in Word, they now auto resize.An image that, in Word, is n...
I don't have any permissions in our dev environment to 'experiment' and have to rely on our outsourced service desk team to tell me what can and can't be done. The differing time zones make it really hard to work together to try stuff out.My boss ha...
Hi all! I'm looking for an efficient way to maintain/update images within Knowledge Articles - potentially using Knowledge blocks. My organization uses iNFOR as our HRIS, and we have 150+ articles with screenshots showing step-by-step instructions fo...
Does anyone know if there is a way to get a permalink that starts with HTTP instead of the traditional HTTPS? Background we are trying to insert an article in an iframe while building training content. For reference we are using articulate storyline ...
Good morning, Is there a way to tell in KM views reporting whether a view occurred as a result of user intervention (clicked a link or manually refreshed the page) vs ServiceNow page timeout which prompts a relaunch of the browser tab? Our org has in...
Hi All - Our service portal hosts several community forums, that can only be accessed (view or contribute) after logging into the portal.When I check the logs on a monthly basis (sn_communities_view_log) i see several 'guest' entries, for various for...
Hi, I am encountering some very strange behavior with one Knowledge Article and wondering if anyone has encountered something similar. First off, the article is published, in date, I have the correct contribute access (Knowledge admin). There i...
