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How to hide star rating from knowledge base in service portal & backend

Thomas5
Tera Contributor

Hi.
I have disabled 5 star rating from knowledge base using the system property: glide.knowman.show_star_rating

The issue then is that when navigating in knowledge base in service portal or in back-end, the star rating is still showing on articles that are displayed from widgets
find_real_file.png

How can I disable the visibility of 5 star rating?

1 ACCEPTED SOLUTION

Service_RNow
Mega Sage

HI,

(A) Property name : glide.knowman.show_star_rating

 

If you mark the property as False then the Star Rating is disabled

(B) 

1. As you mentioned correctly that Rating is a property of Knowledge Base it's a true|false type field. So if you change its properties to True Rating will visible to all the Article and visa-versa.

2. You can change Knowledge Search Properties

In Application navigation >>Search for Knowledge Application>>Properties module

you will find Knowledge Search Properties there you can configure and applies to  Knowledge Search.

find_real_file.png

 

Hope this helps!


Please mark the reply as Helpful/Correct, if applicable.

View solution in original post

1 REPLY 1

Service_RNow
Mega Sage

HI,

(A) Property name : glide.knowman.show_star_rating

 

If you mark the property as False then the Star Rating is disabled

(B) 

1. As you mentioned correctly that Rating is a property of Knowledge Base it's a true|false type field. So if you change its properties to True Rating will visible to all the Article and visa-versa.

2. You can change Knowledge Search Properties

In Application navigation >>Search for Knowledge Application>>Properties module

you will find Knowledge Search Properties there you can configure and applies to  Knowledge Search.

find_real_file.png

 

Hope this helps!


Please mark the reply as Helpful/Correct, if applicable.