Hi.
I have disabled 5 star rating from knowledge base using the system property: glide.knowman.show_star_rating
The issue then is that when navigating in knowledge base in service portal or in back-end, the star rating is still showing on articles that are displayed from widgets
How can I disable the visibility of 5 star rating?
HI,
(A) Property name : glide.knowman.show_star_rating
If you mark the property as False then the Star Rating is disabled
(B)
1. As you mentioned correctly that Rating is a property of Knowledge Base it's a true|false type field. So if you change its properties to True Rating will visible to all the Article and visa-versa.
2. You can change Knowledge Search Properties
In Application navigation >>Search for Knowledge Application>>Properties module
you will find Knowledge Search Properties there you can configure and applies to Knowledge Search.
Hope this helps!
Please mark the reply as Helpful/Correct, if applicable.
HI,
(A) Property name : glide.knowman.show_star_rating
If you mark the property as False then the Star Rating is disabled
(B)
1. As you mentioned correctly that Rating is a property of Knowledge Base it's a true|false type field. So if you change its properties to True Rating will visible to all the Article and visa-versa.
2. You can change Knowledge Search Properties
In Application navigation >>Search for Knowledge Application>>Properties module
you will find Knowledge Search Properties there you can configure and applies to Knowledge Search.
Hope this helps!
Please mark the reply as Helpful/Correct, if applicable.
