How to show designed target audience for a knowledge article?

[Johan van den H]

We are starting to build our Knowledge Base.

Our goal is to show all knowledge articles to both our students and our employees (so both students and employees can see all available articles) but some articles are only applicable for students, some are only applicable for employees and some are applicable for both students and employees.

To explain the target audience for an article we would like to start each article with a "button" or something like that which shows what the target group(s) for the article is/are.

This "button" should be included in the article template so the audience can be easily defined when creating an article.
We would like to keep our ServiceNow instance as close to out of the box as possible.

Has anyone done something like this?

[emir]

Use the OOB can_read field/roles to accomplish this by applying User Criteria Records and then adding those to the header/body templates.

This then enables you to set those as filters in search, etc...

[Johan van den H]

Thank you Emir for your response.

It is useful information but it is not the answer for our issue as we are not looking for a way to show certain articles only to specific groups, as I stated in the original question.

We are looking for a way to mark a knowledge article to show target audience for the info in that article.
Everyone is allowed to read the info as although it may not be applicable to you might still benefit from reading it.

This also reduces the need of several articles containing almost the same information but for several different target audiences.

[Chris Armstron1]

Hi emir,

Do you know how to add these to the filters in the knowledge search?

Thanks,

Chris

[emir]

maybe this can guide you