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permalink causing error when used as a web object

Does anyone know if there is a way to get a permalink that starts with HTTP instead of the traditional HTTPS? Background we are trying to insert an article in an iframe while building training content. For reference we are using articulate storyline ...

Shaina by Tera Contributor
  • 421 Views
  • 1 replies
  • 0 helpfuls

Readbility Ease in ServiceNow

Hey y'all Do you know if ServiceNow has a way to measure things like Readability Ease, Passive Percentage, and Reading level as they have in Microsoft word? I tried looking in the documentation, but I could not find anything.   Thanks in advance for ...

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Resolved! Knowledge Article View Counts

Good morning, Is there a way to tell in KM views reporting whether a view occurred as a result of user intervention (clicked a link or manually refreshed the page) vs ServiceNow page timeout which prompts a relaunch of the browser tab? Our org has in...

CDelaney by Tera Contributor
  • 708 Views
  • 3 replies
  • 0 helpfuls

HR Scope issues

Hi Is anyone else finding issues with knowledge in the HR scope?  For example, my Knowledge Admin access allows me to republish retired articles in all knowledge bases except the HR one.  We have an idea open for this if anyone fancies voting  https:...

Knowledge Article not showing option to Checkout

Hi,    I am encountering some very strange behavior with one Knowledge Article and wondering if anyone has encountered something similar. First off, the article is published, in date, I have the correct contribute access (Knowledge admin).    There i...

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External and internal labeling for knowledge articles

Hi! Has anyone experimented labeling a knowledge article internal or external? Either through a custom solution or some other clever way. Background: We currently have two knowledge bases per customer (we're a consultancy). External base (usually abo...

Magnus Hovik by Tera Contributor
  • 1457 Views
  • 15 replies
  • 8 helpfuls

Resolved! Feedback Tasks Records

I'm working to understand how Feedback Tasks function out of the box.We have the Ownership Group feature enabled. However, I’ve noticed that Feedback Tasks are read-only for everyone except the assigned individual.Even members of the Ownership Group ...

Ownership Groups

We are using the ownership group feature in knowledge management .I wanted to understand who can update the article when it is in draft. The ServiceNow document does not seem clear on this. From our testing  these are the people who can update the ar...

How to measure incidents resolved with Knowledge Articles

Hello Community, One of the key performance indicators I would like to track is how many incidents are resolved by using existing knowledge articles. Does anyone have any experience in tracking this information and would care to share what their stra...

TeresaA by Tera Contributor
  • 972 Views
  • 4 replies
  • 10 helpfuls
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