How to show designed target audience for a knowledge article?

[Johan van den H]

We are starting to build our Knowledge Base.

Our goal is to show all knowledge articles to both our students and our employees (so both students and employees can see all available articles) but some articles are only applicable for students, some are only applicable for employees and some are applicable for both students and employees.

To explain the target audience for an article we would like to start each article with a "button" or something like that which shows what the target group(s) for the article is/are.

This "button" should be included in the article template so the audience can be easily defined when creating an article.
We would like to keep our ServiceNow instance as close to out of the box as possible.

Has anyone done something like this?

[Lesley W]

This seems like something a Tag (Label) might work for.

I'm not sure how to have tags visible on the Portal/Article view, however. That might take some customisation.

Tags appear in the kb_search page so perhaps you can clone and edit that widget in some way to appear on the article and show the article tags?

[Chris Armstron1]

This is something that we would also really benefit from. If 1 single KB is often the recommended approach for IT Operations then there has to be someway to show intended audience that doesn't restrict who can view what.

[Johan van den H]

I might have found a angle on this issue.

In Form Design it is possible to add a choice field to the Knowledge Article Template.
In this choice field I can have the creator of the article choose the designated target audience for the article.

In our case it would look someting like this:

This information is for: Employees | Students | Employees and Students
The article creator can select one of the three options above which should result in a line the article which looks like one of these depending on the chosen option:

This information is for: Employees

or

This information is for: Students

or

This information is for: Employees and Students

However, the choice entered by the article creator does not result in any form of displayed text in the resulting knowledge article.

The same issue is described and fixed here:

https://community.servicenow.com/community?id=community_question&sys_id=14bfc69cdb1a73004819fb243996...

Unfortunately I am not able to replicate the solution provided.

Can anyone explain how to get the outcome from the choice button into the knowledge article?