How to view number of subscribers on a Knowledge Article

[Keszia]

We currently use San Diego and I'd like to know how to create a report that shows the number of active subscriptions an article has.

I've tried sn_actsub_subobject_stream and kb_use, but neither show me the at an article level (or can I create this as a list?) how many subscribers an article has.

[AndersBGS]

Hi @Keszia ,

Please refer to this community post from 2020, which have the solution for your question: Solved: How to see which users are subscribed to a knowled... - ServiceNow Community

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Keszia]

Hey Anders,

This doesn't solve my question - I want to be able to look up a knowledge article and see how many subscribers it has, not the entire base. "sn_actsub_subobject_stream" doesn't allow me to search by article number (yields no results):

Also searching exactly by the name format yields no results too:

I know I can right-click on an article and click Show Matching, but there are over 3,000 rows so trying to find a particular article will be very time consuming.

I have found, however that copying the ID from the address bar of the article (everything after "id") and pasting that into the Subscribable Object field shows the subscribers to that version.

Best

Keszia