Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Article Retirement Reminder

Hi. We have a dashboard for all of our authors which shows their articles expiring in 30 days, 60 days and 90 days. It's dynamic and personalized. We plan on sending quarterly communication out to remind them as well. We've seen issues with authors l...

rosenst22 by Tera Contributor
  • 1241 Views
  • 4 replies
  • 3 helpfuls

Creating report with Groups as a condition

Hello, I am trying to create a "articles by department" report that separates data by Groups instead.The issue we have now in our team is that we have all merged into 1 department but are identified in different Groups in ServiceNow.Is there a way to...

salgrov by Kilo Contributor
  • 2614 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knowledge Management (KM) Implementation

Hello, I am currently finishing the On Demand course Knowledge Management (KM) Implementation, I post some screenshots below and for any reason I can't complete one of the tasks, it says I should Configure the Policies knowledge base to include Engli...

Eric_Zafalon by Giga Contributor
  • 1848 Views
  • 9 replies
  • 3 helpfuls

Changing the look of a scheduled report

Hello. i have recently began sending out weekly reports of new and deleted Knowledge articles in an excel format to inform my customers of changes in the knowledge base. The only problem is that i have to manually open each report and adjust the layo...

Hegra by Tera Contributor
  • 714 Views
  • 3 replies
  • 0 helpfuls

Reciprocity When Relating Articles

Is there a way to automatically relate an article in the opposite direction without manually specifying it?  For example, if article A is in the related article related list for article B, that article B is then automatically added to the related lis...

mbernste by Tera Contributor
  • 365 Views
  • 2 replies
  • 4 helpfuls

Resolved! Who linked an article to a ticket

Hi.I've been trying to figure out how to see this but cannot seem to find any documentations about this.Is there a way to see who actually linked an article to a ticket? Currently we have reports showing how many closed tickets an assignee has with a...

MOKRA by Tera Contributor
  • 1197 Views
  • 5 replies
  • 1 helpfuls

Retire Article Comment (reason)

Good afternoon, folks, We have a group that would like to have a reason added to any article that is being retired.  We currently use instant retire, and so we aren't looking for a retirement workflow. The problem the team wants to solve for is the e...

amarks by Tera Expert
  • 987 Views
  • 7 replies
  • 8 helpfuls

Outdated versus retired articles

New to Knowledge Management and appreciate your help.  When we have outdated articles that have been replaced by newer published versions, should the outdated ones really be retired? How do we fix that? Valerie O'Hara    

Valerie20 by Tera Contributor
  • 4060 Views
  • 6 replies
  • 2 helpfuls
Labels