Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Reciprocity When Relating Articles

Is there a way to automatically relate an article in the opposite direction without manually specifying it?  For example, if article A is in the related article related list for article B, that article B is then automatically added to the related lis...

mbernste by Tera Contributor
  • 324 Views
  • 2 replies
  • 4 helpfuls

Resolved! Who linked an article to a ticket

Hi.I've been trying to figure out how to see this but cannot seem to find any documentations about this.Is there a way to see who actually linked an article to a ticket? Currently we have reports showing how many closed tickets an assignee has with a...

MOKRA by Tera Contributor
  • 1103 Views
  • 5 replies
  • 1 helpfuls

Retire Article Comment (reason)

Good afternoon, folks, We have a group that would like to have a reason added to any article that is being retired.  We currently use instant retire, and so we aren't looking for a retirement workflow. The problem the team wants to solve for is the e...

amarks by Tera Expert
  • 913 Views
  • 7 replies
  • 8 helpfuls

Outdated versus retired articles

New to Knowledge Management and appreciate your help.  When we have outdated articles that have been replaced by newer published versions, should the outdated ones really be retired? How do we fix that? Valerie O'Hara    

Valerie20 by Tera Contributor
  • 3888 Views
  • 6 replies
  • 1 helpfuls

Resolved! "Guide Me" Widget

Could someone provide additional details regarding the new "Guide Me" widget on the Product Documentation site? I've checked our list, but couldn't locate this widget. Is it possible that "Guide Me" is labeled differently?

KB Article Theming and Support for Dark Mode

Hello! I am trying to gain some insight on how theming (Core UI) is functioning for those using the built-in Dark Mode theming; specifically, when dealing with the KB. We are using Utah currently. I am namely wondering if anyone else is observing the...

macrospect_0-1692016792113.png macrospect_1-1692016928287.png macrospect_3-1692017195533.png macrospect_2-1692017010723.png
macrospect by Giga Contributor
  • 3186 Views
  • 8 replies
  • 2 helpfuls

Custom Knowledge Article Template not displaying all fields

Hello all, I'm new to knowledge management and I'm trying to create a knowledge template with some HTML style code. The problem is when I create a new template, one of the fields does not display (yes it is active).I created a new test template, I to...

jdonily by Tera Contributor
  • 1754 Views
  • 6 replies
  • 2 helpfuls
Labels