I need to Enable actionable knowledge feedback task from ITIL view

[YesuJonnala]

As per Documentation from SNow :https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/configure-act-know-feedback-properties.html

The actionable feedback feature is available in the Knowledge Management Service Portal and Agent Workspace. To use the actionable feedback feature in other service portals, you can activate the Knowledge Article View page route map

we are looking for actionable feedback feature from ITIL view of article 

now we can able to see actionable feedback from Knowledge Management Service Portal,Agent Workspace and self service portal but not from ITIL view 

[shloke04]

 Can you confirm here what exactly are you looking for? Initially the ask was for having an ability for ITIL user create/enable Knowledge Feedback from native view which I have shown above.

Now you are mentioning about comments mandatory , Am I missing a point here? 

Regards,
Shloke

[YesuJonnala · Accepted solution]

Hi Shloke04 ,

my apology for i was't updated earlier ..the issue is solved when OOB Business rule changes 

BR: Knowledge Feedback Task Creation

Removed :Filter Conditions of Reason is not -none- . 

Now we can able to see KFT created from (Kb_view) Itil view.

when we click flag article the reason mandatory. Same thing we need expect from When user rated low or it is not helpful . 

[shloke04]

Please mark the answer which you think is appropriate here can be your as well and close this thread for others.

regards,

Shloke

[Marsha3]

Hi,

Do you know how to get the Feedback options (Thank you for the feedback popup window) to show and work in ITIL view? Thank you

[Stefan7]

Did somebody get this pop up working on kb_view?