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01-10-2022 02:00 AM
As per Documentation from SNow :https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/configure-act-know-feedback-properties.html
The actionable feedback feature is available in the Knowledge Management Service Portal and Agent Workspace. To use the actionable feedback feature in other service portals, you can activate the Knowledge Article View page route map
we are looking for actionable feedback feature from ITIL view of article
now we can able to see actionable feedback from Knowledge Management Service Portal,Agent Workspace and self service portal but not from ITIL view
Solved! Go to Solution.
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Knowledge Management
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01-11-2022 02:38 AM
Hi Shloke04 ,
my apology for i was't updated earlier ..the issue is solved when OOB Business rule changes
BR: Knowledge Feedback Task Creation
Removed :Filter Conditions of Reason is not -none- .
Now we can able to see KFT created from (Kb_view) Itil view.
when we click flag article the reason mandatory. Same thing we need expect from When user rated low or it is not helpful .
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11-14-2023 01:28 AM
Hi,
Did you get the answer to this like how to get this feedback popup window in backend/ ITIL view? I am having the same requirement
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11-14-2023 01:27 AM
Hi,
I have the same requirement, did you get the answer to this like how to get this feedback popup window in backend/ ITIL view?
