I tried to embed a video from MS Stream where we keep our internal videos in a Knowledge Article but when I try to save it - the html embed code disappears.

[NixFab]

So we wanted to embed videos on knowledge articles and when I embed a youtube video it works however we house our company videos in MS Streams so I try embedding videos from there but it doesn't work.

1. I tried inserting the video through a URL (which worked on a Youtube video) but doesn't work for MS Streams

2. I also tried editing the source code with the embed code from MS Teams but it disappears after I save or update it

After saving, this happens (the source code is not there anymore)

Please help.

[Kalaiarasan Pus]

Have you reviewed this KB already? Includes workaround and resolution.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759354

Docs also mention about on how to embed video

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/use/using-forms/task/t_Embe...

And someone has wrote a detailed blog on embedding video in KB already

https://community.servicenow.com/community?id=community_blog&sys_id=5a1ad5b3db9e54106621d9d968961966

[NixFab]

Thank you for the quick response and we're currently looking into what you've shared.