I would like to connect with other Community Managers

Toby11
Tera Contributor

‎03-23-2023 07:24 AM

Good morning Community!
I am using the ServiceNow Community platform and am interested in connecting with other Community Managers to discuss best practices and utilizing the SN Community platform.
Things I would like to share and chat about:

  1. Monthly, quarterly, and annual KPIs and measurement.
  2. Breaking down and analyzing survey data.
  3. Dashboards and performance analytics.
  4. Moderation and community management.
  5. General Community discussions.

If you are interested, please reply to this post or PM me.
Cheers,
Toby

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28 REPLIES 28

Karen Willis
Tera Contributor

‎03-28-2023 12:01 PM

Clarity check please... We used to meet in a coffee session, are you wanting to replace the coffee chat session? 

 

0 Helpfuls

Toby11
Tera Contributor
In response to Karen Willis

‎03-28-2023 12:30 PM

Hi @Karen Willis 
I am happy to meet during an informal coffee session and would like to learn how those where handled.
What I would really like to get to is a dedicated forum within this community for Community Managers using ServiceNow's community platform. This way, ideas, discussions, and best practices can all live in one place.

Cheers,

Toby

0 Helpfuls

Toby11
Tera Contributor
In response to Karen Willis

‎03-29-2023 07:03 AM

Good morning @Karen Willis - how were coffee chats organized? Did they begin through threads like this one?
I would be happy to organize a Zoom for those interested; in addition to these topics, what would you like to discuss?

  1. Monthly, quarterly, and annual KPIs and measurement.
  2. Breaking down and analyzing survey data.
  3. Dashboards and performance analytics.
  4. Moderation and community management.
  5. General Community discussions.


Best,
Toby

0 Helpfuls

Renee12
Tera Contributor
In response to Toby11

‎03-29-2023 07:11 AM

If you get this set up, can you please include me?  These topics are great!

Toby11
Tera Contributor
In response to Renee12

‎03-29-2023 07:37 AM

Thanks @Renee12 - much appreciated.
I am thinking about how to make them work.
My ideal would be having a dedicated forum for Community Managers within this community:

  • People can join and start discussions at their leisure
  • The information, tips, and best practices that are shared can be easily bookmarked and easily cataloged for future reference.

Please, please @tracyo_brien nudge the Community team again 🙂