I would like to connect with other Community Managers
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‎03-23-2023 07:24 AM
Good morning Community!
I am using the ServiceNow Community platform and am interested in connecting with other Community Managers to discuss best practices and utilizing the SN Community platform.
Things I would like to share and chat about:
- Monthly, quarterly, and annual KPIs and measurement.
- Breaking down and analyzing survey data.
- Dashboards and performance analytics.
- Moderation and community management.
- General Community discussions.
If you are interested, please reply to this post or PM me.
Cheers,
Toby
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‎03-29-2023 07:13 AM
Not Karen, but KMUG Cafes were organized by the SN Employee in charge of the KMUG at the time, Jamie Honaker. Ashley Snyder has taken over Jamie's duties, last I heard. They were held about once a month for an hour. Two sessions were held a couple days apart so people from various time zones could attend (one morning, one evening, usa time). Sometimes only half a dozen people came, but the discussions were always great. We would just discuss what was on people's minds, their knowledge questions of the week, etc.
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‎03-29-2023 07:33 AM
Hi @Pam Calvey - thank you for replying!
Did the SN set an invite with a Zoom link and interested ppl joined at their leisure?
Did the SN team act as a moderator and lead discussions or did they sit back and allow customers to control the conversation flow? What made the chats attractive to you?
I am interested in starting one here as well as within my community and your answers are very valuable and helpful.
Cheers,
Toby
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‎03-29-2023 07:53 AM - edited ‎03-29-2023 08:03 AM
Yes, it was a SN Sponsored event run by SN employees. Membership and interest was maintained by Jaime (would now be Ashley). What community exactly are you speaking of? Something other than Knowledge Management? What is your definition of Community Manager? I'm confused.
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‎03-29-2023 08:04 AM
Hi Pam,
"What community exactly are you speaking of?" The community I manage using the ServiceNow community platform. Ultimately, I would like to connect with other Community Managers utilizing the SeriviceNow platform.
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‎03-29-2023 05:44 AM
Connecting and learning is always a good thing!
