Identify how/where users are viewing Knowledge Articles
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03-09-2022 02:19 AM
Hi All,
Hope everyone is doing well.
We have a requirement that we would like to know how/where users are viewing knowledge articles, so that we can understand where users view articles. Currently views are tracked by Associates (user field) and what time (created field) in the Knowledge Use(kb_use) table, (Knowledge--> Administration --> View Log). There is no understanding about whether view happened from the Back End, Portal, through a Permalink, or from a Widget on the Portal page.
We had tried with the Source type field which has been DOT walk-in from Knowledge Searches(Search log) table. But, there is no data capturing in the Knowledge search table.
Has anyone implemented this?
Thanks in Advance.
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Knowledge Management
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03-09-2022 03:56 PM
Hi,
I was also looking for this.
There was an idea logged in the idea portal which I've just seen has been marked as available for the next family release.
Hope this helps.
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03-15-2022 11:58 PM
Thanks for the Info Lesley, In which version we can expect this?
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03-16-2022 01:35 AM
Unclear. They posted the comment 2 months ago and just said "Planned to be released in the next Family version".
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02-08-2024 06:20 AM
@Community Alums and @Lesley W
Now i got the similar type of requirement, I tried to open the link of idea portal, but it was not showing any idea related to this, can anyone help me on this please.
