Is it possible to export a knowledge base from one instance to another?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-19-2023 12:48 PM
Greetings, people.
I'm building my case to convince my supervisors to start using the ServiceNow Knowledge Base as the carrier for user manuals of the apps that we develop in ServiceNow. For the apps themselves, the current corporate workflow dictates that each app have to go through three instances: Development, Test, and Production. An app needs to be developed in the Development instance, exported to the Test instance, and tested in the Test instance (including the UAT) before being deployed to the Production instance. My question is: Is it possible to export a knowledge base from one instance to another like exporting an app?
Thank you in advance!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-19-2023 01:33 PM
Hello C_dric,
Yes, your knowledge base is just a table of records like any other in ServiceNow. You can simply export the knowledge articles from the knowledge base list view and import them into another instance. Your biggest hurdle however is going to be attachments if any of your articles have attachments associated with them. Your going to want to export the XML so that the article sys_ids remain the same if your KB is not too big. If it's large then you'll need to export the record sys_id with the records in the list view.
Thanks,
Joe S
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-22-2023 12:45 AM
Hi there,
this is a recurring question in this Community. Have you seen and/or tried the suggestion in this thread: How to move KB articles from one instance to other instance through script with attachments ?
The solution in that thread is to use an update set, together with a script, to capture the KB articles with attachments, embedded images, etc.
Kind regards,
Lucas Vieites
P.S. If my reply helped you, please mark it as helpful or correct so other community members can benefit from this information.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-24-2023 03:03 AM
GMAT Test Takers Online reports that we have a new Knowledge Base in our Production Environment and would like to have them in our Test Environment as well. This work was performed in reverse,
