When creating an incident in ServiceNow, I will get the suggestion of the 5 most matching knowledge articles based on the Short description. It is the same issue in Agent Workspace, only here I get 10 most matching.
And now to my question, is it in any way possible to show more or get a window, where it will be possible to search for knowledge articles, when you are creating an incident. Or is it possible to increase the number of suggested articles in the 'backend' and in Agent Workspace
From the Backend
From Agent Workspace
1 ACCEPTED SOLUTION
