Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

KBA standardization

Hi,We are currently updating our knowledge base and defining standard practices for KBA creation- Readable font with standard size, neutral color scheme for text and background. Would like to know some insights on these practices for KBAs. Thanks in ...

META in Knowledge Management

I've been trying to explore use of META tags on Knowledge Articles, however for some reason not able to get them to work. On my PDI I added a few meta-tags for two of my knowledge articles and assumed that if I search for the text in those meta tags,...

Prashant B by Mega Contributor
  • 13888 Views
  • 5 replies
  • 11 helpfuls

URL Based Knowledeg Article Content Reload

I have two Knowledge Articles, Topic A and Topic B. The Purpose and Intro statements are similar enough they could be easily rewritten to accommodate / cover both topics. What I would like to do is place two hyperlinks after the Intro statement that ...

How to Relate a Dashboard within a Knowledge Article?

There are several knowledge articles that are linked within Dashboards (and of course, nobody tells the Knowledge Manager they've done this) and I am updating KBs to new templates that I have built. In this process, once the new KB has been built wit...

trout1974 by Kilo Guru
  • 3317 Views
  • 12 replies
  • 11 helpfuls

Acronyms

We are currently on Rome, but upgrades are being discussed for the near future, so I can wait a bit if the answer is in a new release. Our organization uses a lot of acronyms, and they often duplicate across different business areas (same letters, di...

Aerin by Tera Expert
  • 5490 Views
  • 5 replies
  • 6 helpfuls

Make changes to Knowledge feedback form

Hi community, do any of you know how to change the Knowledge feedback form, that appears when rating X stars or lower, clicking Not helpful etc? We would like to change the wording a bit, adding a disclaimer etc.   many thanks in advance  /Tommy 

find_real_file.png

Resolved! Tips to migrate Wiki to knowledge base

We have been asked to migrate content from a Wiki site (XWiki v8.2.1 - very old, hundreds of pages) to ServiceNow knowledge. Wondering if anyone has done something similar and has any advice? - Is manually moving content from each Wiki page to a new ...

Tasha3 by Tera Expert
  • 2976 Views
  • 4 replies
  • 4 helpfuls

Which time Zone is used by Schedule publish date in kB article?

Hello Experts,Can you please tell me in KB article we have schedule publish date field, which time zone is used by this field to publish a KB article?Is it used system default time zone or author's time zone who modifying  the article.Thanks in advan...

Community Alums by Community Alums  
  • 1295 Views
  • 4 replies
  • 0 helpfuls

KB article - outdated workflow state

How and when is the latest flag set and the workflow state change to outdated on a knowledge base article?  I am trying to write an automated test for publishing a new KB article version, but the test is failing because the latest flag is not set to ...

Colleen by Tera Expert
  • 4748 Views
  • 6 replies
  • 1 helpfuls
Labels