,KB article is flaged(flag=true)but there is no feedback attached to reference listed.

[AnilREddy1408]

In Filter Navigator, enter Knowledge
Step2: Under Knowledge, see My Flagged -
Step4: Scroll to bottom of article to see Knowledge Feedback tab - Observe no knowledge flags .

is there any posibity ,KB article is flaged(flag=true)but there is no feedback attached to reference listed.

[Musab Rasheed]

Hello,

Check this out, you need to enable property

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/configure-act-know-feedback-properties.html

Please hit like and mark my response as correct if that helps

Regards

[AnilREddy1408]

• Navigate to Knowledge > Administration > Properties.
• In the Actionable Feedback Properties the  Values are already enabled
  
• the problem is v1.0 do not  show  feedback comments but v2.0 shows the comments. and v1.0 flag is true but v2.0 flag is false.

[Musab Rasheed]

Ok then it creates task only for latest published article, I'm sure v1 is retired and v2 is published right ? this is working as expected.

[AnilREddy1408]

Yes..v1 is retired and v2 is published..how about the flag status works here. Any reference article about the flag.

@Musab Rasheed