Recommended HR Knowledge Article Templates?
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‎09-07-2022 04:47 AM
Hi,
I've been searching examples of recommended HR specific Knowledge Article Templates (outside the basic OOTB Standard, FAQ, How To, What Is, KCS Article). Seems that ServiceNow doesn't provide article templates especially targeted to HR.
Do you have any article templates HR organizations are using and have successfully implemented in addition to the above mentioned OOTB templates? The OOTB article templates are very IT and Incident/ Problem Mgmt driven.
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‎09-07-2022 11:19 PM
Have you looked at this on store?
Employee Experience Pack: HR Knowledge Starter Content
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‎09-08-2022 10:16 AM
No, I haven't seen that before, thank you for the link. It seems like an introduction -type of starter pack.
I'm mainly looking for some real-life "tried & tested" article templates HR business units/ organizations might use when creating knowledge content.
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‎09-08-2022 05:05 PM
In the HR knowledge (KCS) implementations we've worked on, we found our usual variations on the standard templates worked well. Depending on the client, we found Q&A (FAQ) was the most frequent type of article, How To was next, and there were relatively few Solutions (KCS Articles), mostly for HRIS issues.
So, really the same templates as Tech Support or ITSM, but with the usage inverted...
