KM Article Expiry Warning - Email

[Gokul Nath]

Hi all,

The notification for KM Article Expiry Warning is not taking dollar values and it gives only the text includes

For example if I give ${number} this element is not showing up in the received notifications.

Any suggestions on this would be most helpful!

The below is the preview of the EMAIL

But the received email is not holding any field values as seen below

[Maik Skoddow · Accepted solution]

Hi

sorry, my bad. Now the correct link: https://community.servicenow.com/community?id=community_article&sys_id=7116dc471b9f4d10cd3b33bc1d4bc...

Kind regards
Maik

[Gokul Nath]

Hello @Maik Skoddow 

Sorry for the late response
That was a great suggestion. Thanks for the workaround.

But the mentioned notification has its content hard coded into the Script include itself and being called by a mail script "km_article_expiry_warning" which holds most required content in a tabular format.

The requirement was sufficient with the OOTB availability. Thanks for the guidance.

[Maik Skoddow]

Thanks for the feedback and glad to help!