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07-19-2023 10:18 AM
Hello! I have a few questions about ownership groups I'm hoping the group can help answer.
- Do ownership groups trump the capabilities of knowledge admins? Once an article is created, approved, and published by an ownership group, can a knowledge admin edit, publish, or archive the content without being a member of the ownership group?
- When creating ownership groups, I only see the capability to add individual users. Is there a way to add groups? Examples might include AD groups, assignment groups, or roles.
- Finally, if you are using ownership groups and want to share any lessons learned, I'd be interested in hearing them!
Solved! Go to Solution.
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Knowledge Admins
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Ownership Groups
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07-19-2023 10:58 AM
Hello @Kim27
Greetings!
1) Yes,knowledge base owner and admin are able to supersede ownership groups. I Users with canContribute permissions, including the knowledge owner, knowledge manager, and knowledge administrator, can check out a published article unless there is already a checked out version.
2) it is not possible I believe. Modify the form layout and see if you can bring roles or Groups. If they are not available, then you cannot add groups or roles
3) (adding the below content I came across, sharing so that it might be helpful)
You can also create an ownership group from an existing group
Navigate to System Security > Users and Groups > Groups.
Click a group.
In the Type field, enter Knowledge.
Note: If the Type field does not appear on the form, configure the form layout to add it.
In the Manager field, enter a manager and add the role knowledge_group_manager.
In the Roles related list, click Edit and add the role knowledge_group_member to the group.
refer the below docs which might be helpful to you.
If my response helped please mark it correct and helpful.
Kind Regards,
Ravi Chandra.
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08-01-2023 03:24 AM
I find ownership groups to be very annoying. I am not sure how much of the configuration in my instance is out of the box and what we customised, but feedback notifications go to all members of the ownership group and they are not diligent in assigning the associated feedback task to the correct person. Basically, unless they instantly recognise their own article in the email notification, they ignore it. So the concept of 'collective ownership and responsibility' is not working for me. I'm also frustrated by how much adding and removing of members I need to do.
