Report on total number of articles published in a KB by month

[Kim27]

Hi everyone! 

While I realize quantity of knowledge articles is not a great KPI to measure knowledge management, we do use it as an indicator for staffing and overall program growth. It seems like a nearly impossible report to generate. 

I'm trying to pull together a trend of the total number of unique knowledge articles that exist in the knowledge base by month. To be clear, I'm not looking for the number of articles that were newly published, but all knowledge articles that are in the state of published for the KB regardless of when created or updated.

Has anyone been able to create this type of report? 

[Eoghan Sinnott]

Hi Kim, 

This is also something that I have struggled with. Interested to hear others input but I don't think ServiceNow gives the ability to take a snapshot of what the Knowledge Base looked like at a specific point in time. For example I couldn't run a monthly trend report on how many articles we had published for the first six months of last year (without doing a lot of manual reporting and adding and subtracting!)

To combat this I've been pulling figures at the beginning of each month and just logging them into a spreadsheet to keep track.

[Ian Phillips]

It's best to use Performance Analytics for something like this, as it collects data at specific points in time (e.g. daily, weekly or monthly) and records that each time, it'll then show you how that's changed over time.  ServiceNow reporting is based on real time data, so would only be able to tell you how many articles you have now.  So you'd need to keep your own records of that data manually.

I'm just starting out with performance analytics and Published articles is a good place to start to get some practice in.