Knowledge article periodic review

[Surbhi Kaushik]

Hi,

We try to periodically review knowledge articles once a year. Hence, the 'valid to' date is set to one year from the date of creation by default. When someone receives a notification to review the article, they need to manually change the valid to date (by one year) if they have made changes to the article otherwise they just leave it as is, which causes confusion if the article has been reviewed or not.

My question: Is there a way to automate the valid to date whenever the article is reviewed?

Any technical or process update recommendations are welcome.

Thanks in advance.

[Garima26]

Hi, thanks for sharing this and we are also following the same process, a 'Review Task' is assigned to the group and once they have reviewed and closed the task, the valid to date field in the article automatically updates to next year.

The issue which I am facing is that how to auto update the valid to date field when a new article is created, the field by default shows '2100-01-01' when creating a new KB. I know that validity can be updated on the Knowledge base level by entering a number of days in the Validity field eg 365days. But, what's happening with this is that whenever an article is checked out the valid to date field is also getting updated. Now, how to confirm if the article was reviewed as there might be chances there was only minor update made on the KB eg - changing of the author etc.