Knowledge Article Versioning - Why does the KB number increment?

MarkD · ‎05-06-2022

We would like to enable Article Versioning so that previous versions of articles are available to be referenced, however we've noticed the following behavior.

When you've checked out an article, the KB number changes.

KB0024898 3.0 will become KB0024899 v4.0 once published - why?

This also changes the sys_id of the article and URL used to reference it, which means that if we've linked to articles from catalog items or widgets on our portal, we will also need to update those.

Is there a way to enable versioning, while not incrementing the article KB numbers for each update?

Allen Andreas · ‎05-06-2022

Hi,

The reason is because a new record is created. A new record is created, because the old version is retained and can be used to revert back to, if you ever needed to.

If a user click an "old" link, it will auto-direct them to the new article.

How do you get a link to the latest version of the article regardless of which version the article is in?

Accessing the article based on the sysparm_view parameter renders the latest version of the article accessible to the user:

Knowledge V3: /kb_view.do?sysparm_article=KBXXXXXXXX
KM Service Portal: /kb?id=kb_article_view&sysparm_article=KBXXXXXXX

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200#mcetoc_1fihli4m54s

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Aman Kumar S · ‎05-06-2022

Hey,

You can achieve this by:

Some fields of the article can be edited without creating a new version based on the fields configured for the glide.knowman.versioning.enable_minor_edits property

For more details, refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200

Best Regards
Aman Kumar