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Knowledge articles stuck in Pending Retirement. How do I move to retire?

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glj0892
Tera Expert

‎03-02-2023 08:18 AM

I have several knowledge articles that are all in the state "Pending retirement".

 

I believe they're all on the approval retire workflow, but they're not moving to retire and I cannot seem to force them to retire without running a script. Some have been in this state for months, others a few weeks. 

 

How do I force these articles in to retirement, so I can republish them with a new Valid to date?

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glj0892
Tera Expert

‎05-02-2023 03:30 AM

There was a customised script that was searching for pending_retirement articles, but not pushing them to retirement. There is no UIAction on an out-of-the-box instance to move your articles to retirement. 

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mickydash2001
Tera Contributor
In response to glj0892

‎09-07-2023 01:16 AM

Hi @glj0892 ,

I am also having similar issues but couldn't find the cause yet. Could you please tell how you found the client script and resolved the the issue?

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