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09-09-2024 01:37 PM
Hi, I'm hoping someone can help. Overnight it seems, end users lost access to KB articles. They cannot access them via direct link, they cannot access them through the front end (going through Knowledge), and they cannot access via individual article link either. It is also not coming up under related search results when users are on a request screen.
The only people who can access them are Knowledge Managers. Has anyone seen this before?
Solved! Go to Solution.
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09-09-2024 01:46 PM
We got a notice on September 4 that SN had changed the user access settings on our instance to close a potential gap. They set the system property glide.knowman.block_access_with_no_user_criteria to “true”. Check out the article KB1123580 in ServiceNow support for more details about checking and configuring your access.
I don't know for sure, but maybe worth checking if this is related?
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09-09-2024 05:45 PM
There was a recent communication from servicenow that there is a major threat of unauthorised access to the knowledge bases. Please check the can read cannot read can contribute cannot contribute fields in knowledge base and update the user criteria accordingly. What I did was simply added guest user to cannot read and cannot contribute and the issue is sorted
