Hello,Are there any Knowledge Article scorecards included in the "out of the box" experience in the Xanadu release? I'd like to improve our knowledge articles and know where to focus our efforts. A scorecard could help as part of the solution. I'm ju...
Our Service Now team have configured the chat bot feature so there is a standard answer about the password complexity if the user types in 'password'I've asked them to see if they can change this behaviour so that it instead searches the KB for any a...
Just checking if i am doing the right thing. I used to dial in to a Knowledge Management Academy each month that talked through new features within the Knowledge module of ServiceNow. As a knowledge admin I found these sessions fantastic to understan...
HI, We are using knowledge articles with Ownership Groups.Out of the box how do Ownership Groups view all the articles they are listed as the Ownership Group. I don't see a menu item for this like the one for "Feedback tasks assigned to me"My users w...
Does anyone know where I can find an explanation of each column available in the Knowledge Search Log (ts_query_kb)? I'm particularly interested in 'Final Search Term' at the moment - what does True/False mean? I tried testing by pressing 'enter'/'re...
In the ServiceNow documentation, it says the roles required for Make this current button to revert to an outdated article are knowledge base owner, knowledge_manager, and knowledge_admin. After we enabled Ownership groups, this seems to have changed...
Hi All, I wanted to understand, how is relevancy calculated in articles search (related search) from a HR case form. Sometimes the relevancy score shows very high, for ex: 1000+ points and sometimes it shows in 100's. I want to know how it is calcula...
Hi Team , Has anyone implemented a functionality to mass download kb articles as pdf (.zip folders)?We need to be able to download articles from the system in bulk with the content and all the article form fields details as a pdf. Any inputs on this ...
I've done some searches and seen other posts with a similar question, but because all of those over a year old at least, I wanted to post again and see if anything has changed since then. Is there a way to bulk export knowledge articles to individua...
Hello everyoneIs there a way to retire an article in Draft status, especially with an expired Valid to date?I'm finding many of these articles in our knowledge bases written by former employees. I would like to clean them up but I cannot seem to do i...
Hello everyone, I'm hoping someone out there has figured this out and can help our teams save some cycles when it comes time to renew or retire knowledge articles. Each of our departments have their own knowledge base with varying users being able to...
We recently upgraded to San Diego. None of our KB admins or managers are able to publish any articles. They are stuck in a Draft state and will not allow us to publish. I have also tried publishing using full admin rights in SN and that will not w...
Good morning, all, We do not have a retirement workflow and allow our knowledge publishers to retire articles using their discretion. However, there are times when we wish to know who retired an article. Is this possible OOTB without creating a custo...
I would like to pull report for knowledge articles list with no difference in content between latest and previous version but version has been changed to next version.
We were told in the Platform Academy on 6/24/25 that Knowledge 2025 had a presentation on the KM roadmap - Is this true and if so, where can we find this? Thanks!
