Knowledge Managers
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Navigating serviceNow

Hello, I started learning Technical project management on ServiceNow, and I find it quite difficult to access the Now portal. I mean the actual platform where I can practice all that I am learning on the platform.  How do I go about that? @Servicenow...

Favour by Kilo Contributor
  • 322 Views
  • 2 replies
  • 1 helpfuls

Resolved! Knowledge management without a professional licence

I work as a knowledge manager creating knowledge articles. I have a professional licence so I can access a different view of servicenow to my end users. My admins say I should be able to create knowledge articles without this professional licence.  W...

Article in Review State

Article is in ReviewUser is the knowledge_manager for that knowledgebaseIn search, user can “view” the article in “Review”        We would like them to get the Edit button or create a new button so the knowledge managers can look at the article direc...

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Resolved! TinyMCE version 7 Upgrade Path

Hello, we continue to receive feedback from our authors that formatting is the biggest barrier to creating knowledge articles. I came across an upgrade note for TinyMCE, where the ability to include a line height button was added to the core menu ite...

Kim27 by Tera Guru
  • 4540 Views
  • 6 replies
  • 16 helpfuls

SNOW University Assessment

 SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

pradeepekum by Tera Contributor
  • 428 Views
  • 3 replies
  • 2 helpfuls

Resolved! Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

SolF by Tera Contributor
  • 758 Views
  • 3 replies
  • 2 helpfuls

Skip approval workflow

Hi all I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made. If an employee is only extending the valid-to date, can the system detect this...

gopunkutty by Tera Contributor
  • 464 Views
  • 2 replies
  • 1 helpfuls
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