Resolved! Dashboard Migration
Is there a way to migrate legacy dashboards to a Platform Analytics dashboard or Reports to Data Visualizations to be used on a Platform Analytics dashboard?
Forum Posts
Data visualizations vs Reports
I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Pleas...
Knowledge article view counts
Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only?
Knowledge article view count
I have a knowledge owner that wants to get a view count during a specific date range. Is that possible in ServiceNow?
Resolved! Articles not using the standard KB template don't show up on Employee Centre Pro portal
Hi KBMs ! We've created a new article template recently in order to add more fields and functionalities. We didn't want to make these changes in the Standard OOB template so we created a new one called Soutien TI. When I create articles with that new...
Embedding Documents (e.g. PowerPoint Presentations) in Knowledge Base Articles
Hi all, We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a scrip...
Export options for FULL KB articles (including screenshots)
What are my options and formats for exporting KB's en masse, and not just in list format i.e. full articles with screenshots, etc.?
Resolved! Rich Content Pages Video Tutorial
I've built Rich Content Pages before, but it's been a while. I see the tutorial here but is there a good video creation and modification walkthrough? I couldn't find one on you tube. Thanks.
Backend vs Frontend Taxonomy
In your experience, how do you all differentiate the browsing/filtering structure for the backend vs. the frontend taxonomy for knowledge articles? Is it exactly the same or different? Do you match that structure in other HR/IT applications across th...
Resolved! Weighting when searching for knowledge articles
How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?
Questions on Now Assist best practises for knowledge articles
Hi all! Long text coming up Got quite a few questions regarding Now Assist best practices for knowledge articles, and would love some thoughts. We've been looking at KB2823162 (Knowledge Article Authoring Best Practices for Now Assist in Virtual Age...
Resolved! Heavily used KB article loads very slowly - HTML identical new article loads instantly
Hello All,I have a primary KB article we use daily.It consistently takes about 15 seconds to load.It gets edited quite a bit, we are up to version 181, updated at least weekly.Can having this many versions be why it takes so long?Its also referenced ...
Resolved! What is the Knowledge check box for in Resolution Information?
Hi There! I am brand new to ServiceNow Knowledge Management, and doing some exploring, so I had a quick question. On the incident form under the Resolution Information tab, there is a check box for "Knowledge". What is this used for? Does it go towar...
Is it possible to get a copy of an "out-of-the-box" table?
I would like to add the Technical Support Tier 2 and Technical Support Tier 3 groups to the ServiceNow Knowledge article Can Read / Cannot Read fields. I believe it is in the sys_user_criteria.list table, which I can't access. The goal is writing a g...
Resolved! Apply Can Read Criteria to Knowledge Categories and Child Categories
Hello! We are trying to apply CAN READ criteria to knowledge categories and knowledge child categories within a knowledge base in order to limit the user audience that can access the articles in those categories. I've read info from years ago that th...
