Resolved! Rich Content Pages Video Tutorial
I've built Rich Content Pages before, but it's been a while. I see the tutorial here but is there a good video creation and modification walkthrough? I couldn't find one on you tube. Thanks.
Forum Posts
Backend vs Frontend Taxonomy
In your experience, how do you all differentiate the browsing/filtering structure for the backend vs. the frontend taxonomy for knowledge articles? Is it exactly the same or different? Do you match that structure in other HR/IT applications across th...
Resolved! Weighting when searching for knowledge articles
How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?
Questions on Now Assist best practises for knowledge articles
Hi all! Long text coming up Got quite a few questions regarding Now Assist best practices for knowledge articles, and would love some thoughts. We've been looking at KB2823162 (Knowledge Article Authoring Best Practices for Now Assist in Virtual Age...
Resolved! Heavily used KB article loads very slowly - HTML identical new article loads instantly
Hello All,I have a primary KB article we use daily.It consistently takes about 15 seconds to load.It gets edited quite a bit, we are up to version 181, updated at least weekly.Can having this many versions be why it takes so long?Its also referenced ...
Resolved! What is the Knowledge check box for in Resolution Information?
Hi There! I am brand new to ServiceNow Knowledge Management, and doing some exploring, so I had a quick question. On the incident form under the Resolution Information tab, there is a check box for "Knowledge". What is this used for? Does it go towar...
Is it possible to get a copy of an "out-of-the-box" table?
I would like to add the Technical Support Tier 2 and Technical Support Tier 3 groups to the ServiceNow Knowledge article Can Read / Cannot Read fields. I believe it is in the sys_user_criteria.list table, which I can't access. The goal is writing a g...
Resolved! Apply Can Read Criteria to Knowledge Categories and Child Categories
Hello! We are trying to apply CAN READ criteria to knowledge categories and knowledge child categories within a knowledge base in order to limit the user audience that can access the articles in those categories. I've read info from years ago that th...
Resolved! Knowledge article headings - what to do?
I recently tried to figure about something similar but I'm not sure the one answer there is correct, so I'm just going to try again: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community ---------- In this article: Guidance on ...
Resolved! Images disappearing on published articles
We've been having an issue recently where an article with images will be published and then we'll get feedback that the images are missing and when I go back to the article it's the alt text visibile. Is there something I should be doing to make sure...
Move an article from one instance to another.
Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...
Using Unhelpful (Marking Articles) vs Flag Article button
I was wondering if any one was using the feedback tasks created from Unhelpful (Marketing articles) instead of using Flag article. From what I understand Flag Article was meant for more internal IT type requests for changes to an article and Marking ...
HR Scope issues
Hi Is anyone else finding issues with knowledge in the HR scope? For example, my Knowledge Admin access allows me to republish retired articles in all knowledge bases except the HR one. We have an idea open for this if anyone fancies voting https:...
Changed author but feedback task went to previous author
We've recently implemented that as knowledge admin I can edit the valid to dates and author without using the checkout option to create a new version for those changes. That has been going well. However, on Tuesday I changed the author on an article ...
Question about method for opening article in Service Portal using Permalink
We use knowledge base article Permalinks frequently for generating links to include in other articles, as a way of linking to related content. Unfortunately, when the links are clicked in any article opened in the Service Portal the linked-to article...