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Resolved! Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

ownership groups and feedback tasks

For Feedback Tasks, members of the knowledge article ownership group should be able to view and work the feedback tasks.From the fulfiller view menu, members of the ownership group don’t see these menus.I see that the menu needs the knowledge role.In...

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Resolved! Knowledge Article Samples For each of the KA Template

Hi! Does anyone here have any actual ServiceNow KB Articles for each of the Templates available by default? Would like to use these samples to further classify and eventually decide the type of Template we would like to enforce when creating new KAs....

Val Aur by Tera Contributor
  • 13878 Views
  • 5 replies
  • 9 helpfuls

Now Assist for Knowledge Management

Hi all.Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where t...

RogueFader by Tera Expert
  • 1255 Views
  • 4 replies
  • 5 helpfuls

Translated articles

Hi all, I need a help to understand the below scenario : Translated versions (Attached screenshot for reference) in service now are separate articles in different languages that contain the same content (e.g., one English main copy and others in diff...

gopunkutty by Tera Contributor
  • 1179 Views
  • 6 replies
  • 0 helpfuls

Resolved! Article publish workflow best practise

Hi, Out of the box, the Approval Publish workflow routes knowledge articles to the Knowledge Base Owner or Knowledge Managers for approval. Alternatively, an Ownership Group can be used.However, I’m trying to design a slightly different setup. I want...

Magnus Hovik by Tera Contributor
  • 1316 Views
  • 5 replies
  • 6 helpfuls

Resolved! Affected Products widget not showing results

On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Prod...

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laura_p by Giga Guru
  • 1313 Views
  • 4 replies
  • 0 helpfuls
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