hi team as a revolving technology , power bi ands new analytical pmo tool like asana, are no wrevolving technology but leads to loss of jobs on india. most project mannager are degrading or lost their jobs , please suggest what to do next and any re...
Hi guys, how do I set the standard presentation format of the title (Short Description) of a Knowledge Article on Service Portal (/sp)? I thought I would find this easily, but can't seem to find the answer anywhere. Any help appreciated! thanks in ad...
We use the Knowledge Management module.A feedback task is created . We are using ownership groups.The feedback tasks is assigned to the ownership group and the manager of that group.When they reassign the feedback tasks they noted they see the author...
Happy 2024 everyone! May 2024 be kind to all of us.We are looking at implementing a document repository on SharePoint to complement our knowledge base.Hoping to learn from your experience on this topic. 1. How well/not well is it working for you? Wha...
We have many separate knowledge bases and would like to get the click rate/rank on each separately as needed. The PA widgets for the KM dashboard only let you change KB categories. I would have to select 27 categories every time I want to see this ...
How to create Knowledge based reports that can effectively manage the currency, utilization and overall health of Knowledge within my organization.
Hi All, I wanted to understand, how is relevancy calculated in articles search (related search) from a HR case form. Sometimes the relevancy score shows very high, for ex: 1000+ points and sometimes it shows in 100's. I want to know how it is calcula...
On the "Valid to" dictionary entry, we used to have it set to use dynamic default that had a custom value to have all articles created and updated two years from the current date. We decided to use the Article Validity feature so that each knowledge ...
Hi allI was wondering how people deal with issues/teams, where an analyst will link or attach an incorrect knowledge article to an incident. Example, analyst links an Adobe article to an issue regarding MS Teams. At the moment, I'm trying to push our...
As in title. Can't create a Knowledge Ownership Group (even with knowledge_admin role assigned).The glide.knowman.ownership_group.enabled property is enabled, per this documentation:Activation informationTo enable the use of ownership groups, enable ...
Hi,First time poster, long time lurker, as they say... Is there a way to create a report that tracks which articles have not had any changes to content made, when "Valid to" date is updated? My company wants to keep track of which articles are simply...
Hi All Could you please share your experience with what other records you link Knowledge articles in ServiceNow?My Understanding out of the box functionality is linking to CI. If you link to CI, do you restrict to what CIs it can be linked e.g. Servi...
Hi, I'm looking for a way to identify approvals I need to make form a list. I use "sysapproval_approver" table but there is no column telling me if the approval is for retirement or for publishing. I some rare cases I need to make mass approval for r...
Today as knowledge admin I am unable to view a feedback task for an article.I can view the article and contribute to the knowledge base and update the article.I see the entry of the feedback in the Feedback table but the associated task I can not vie...
One effect of our ServiceNow modernization project will be a new URL, which I don't have yet. While knowledge article numbers will stay the same, the URL will change.The result is that all internal Permalink hyperlinks between articles will no longer...
