Hi All Could you please share your experience with what other records you link Knowledge articles in ServiceNow?My Understanding out of the box functionality is linking to CI. If you link to CI, do you restrict to what CIs it can be linked e.g. Servi...
Hi, I'm looking for a way to identify approvals I need to make form a list. I use "sysapproval_approver" table but there is no column telling me if the approval is for retirement or for publishing. I some rare cases I need to make mass approval for r...
Today as knowledge admin I am unable to view a feedback task for an article.I can view the article and contribute to the knowledge base and update the article.I see the entry of the feedback in the Feedback table but the associated task I can not vie...
One effect of our ServiceNow modernization project will be a new URL, which I don't have yet. While knowledge article numbers will stay the same, the URL will change.The result is that all internal Permalink hyperlinks between articles will no longer...
How can we enable submit request buttons for an article directs to a link? can anyone help with instructions, in my knowledge records there is create incident fields as check box to enable button on portal but not for requests.
We have Ownership groups.WE set parameter so that authors and revisers retain their permissions to edit the article if they are not a member of the ownership group.glide.knowman.ownership_group.override = trueglide.knowman.ownership_group.enabled = ...
In the list of published article list there are almost 350 plus articles in draft stage which are not available for the employee in EC pro. I wanted to know how can we retire the articles without the authors publishing it.
Hi all, I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article
Hi there, We have recently begun using the Rich Content Editor to build out topic-specific microsites. Recently, I ran into an interesting issue involving the column blocks. We have one microsite interface where the column blocks work as expected, an...
Does anyone have experience using Knowledge Blocks with the Moveworks Chatbot? We are about to enable this feature but want to know if Knowledge Blocks will prevent our bot from delivering content to appropriate audiences. We will be using it to recy...
Good day! As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?" I have not been able to find anything other than compar...
Hi experts, Please help. I need to validate, in an advanced user criterion (script), that the user has role knowledge and their manager has the title of IT Manager. I've tried this code, but it doesn't work. Any recommendations, please? (function() ...
its been very difficult to measure this incident deflection success just by looking at the views and not raised after some time from deflection table, which concerning me about success accuracy, looking for a better way to calculate within ServiceNow...
How Did i change the default Sprint duration from 14 to 21?
Hello, As a best practice do people create the knowledgebase in a lower environment and then move it to production? I don't mean the articles just the knowledgebase structure (mostly what is on a knowledbase record). I thought we should create it...
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