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Knowledge base for guest users is busted

robwhyte9829590
Tera Contributor

3 weeks ago

Hi folks

 

After Australia Hotpatch 1 release, the search tools on the knowledge base broke. I was able to fix the search for logged in users by re-indexing, but the search tool for guest users is still broken. 

 

Does anybody know how to fix this problem. I tried SN support but it was (ahem) not helpful.

 

Many thanks

 

rob

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @robwhyte9829590 

 

Check

KB2570263 Search Function Not Working in Service Portal Engine for KB Articles 

KB2925164 Unable to view knowledge articles on kb_search portal page 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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