Knowledge management without a professional licence

[John_Wilkes]

I work as a knowledge manager creating knowledge articles. I have a professional licence so I can access a different view of servicenow to my end users. My admins say I should be able to create knowledge articles without this professional licence.  When I have tried this, I don't have any options to access the knowledge creation form.

Is anyone creating knowledge in this way and how do you make articles from the user portal without opening it up for any user to create an article.

[Dr Atul G- LNG · Accepted solution]

Hi @John_Wilkes 

To create a knowledge article, a user needs the Knowledge role at a minimum. The ITIL role also works—please check if your user has this role. End users cannot create articles; only users with the Full User or Knowledge role can create articles from the Knowledge view.

[Arnaldo]

@John_Wilkes 
I also confirm on my part what has already been described by Dr. Atul G.
An alternative to investigate could be to create a Catalog Item capable of creating, modifying, extending, and retiring knowledge articles.
The execution of the requested activities would in this case be attributed to the system account and not to the user themselves.

Best regards 
Arnaldo