Knowledge Migration

[jtshone]

Hi

I am slowly working through a requirement to move knowledge articles from an instance without versioning enabled to an instance with versioning already enabled.

I am developing a script, but for now have extracted our 10 most popular articles to xml and loaded these to the new instance.

Issue is the initial version is empty, this is expected, but there is also no way to unpublish (as knowledge_admin & admin) and modify the article, you can only retire, translate or delete the article.

Can anyone confirm if versioning setting has to match on both instances, ie both on or both off to permit migration?

Thanks

[Kim27]

Hello, we also ran into this issue and oh boy was it fun! We tracked it down to two issues:

• A field named "Latest" must be set to "true". Our SN team was able to run a script to change this field from false to true. 
• Check the Access Control records for kb_knowledge. Some, like the Retired workflow, came over with the role of "nobody" and needed the proper roles added. (see screenshot). 

Worst case - we were able to manually create a copy using "Insert and Stay" for the handful of stubborn articles that could not be fixed. 

Good luck! 

[jtshone]

Thank you.  Yes I'd seen we can insert and stay but I have 1500 articles to migrate.  I am checking out the latest value now and will confirm if that is the solution.....

OK no, unfortunately that hasnt changed anything.  Teh workflow is still in a greyed out state and only options on the record are retire, translate & delete.