Hi,
Does anyone have any tips and guidance or established ways of working out a knowledge teams productivity, to ensure you have the correct number of heads to support the volume of work?
For example the average time it takes to create a new article, update an article, manage flagged articles etc. I was thinking if I can get an idea on the averages and do the maths against the number of articles in a knowledge base, that should be a good start. Open to thoughts and suggestions.
Many Thanks
Jen
