Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge headings and formatting

Tilly Penn
Tera Contributor

When I started out on this journey of creating Knowledge Articles, I looked at the format of our templates and decided that, as H1 was actually bigger than the Title of the article, I encouraged my authors to use H4 for headings.  This may have been a mistake because now I can't use TOCs (they use H1 thru H3 only).  
Where am I going wrong?  Should I ask the Developers to change the size of the H1 font?  Is that what everyone else has done?  You can see from the snipimage below what I mean about sizes (which I've done in the style of a menu, but we are not a restaurant!).      H1 is huge, and bigger than the article title.  

SnipImage.JPG



6 REPLIES 6

vhindbo
Tera Contributor

Have you tried defining custom styles in your articles? I used to, but it no longer works since we moved to Tokyo (not sure if the issue is Tokyo or our local configuration). Here's an example of the code I would add to the top of each article:

 

<style>

h1 {
font-family: arial;
font-size: 20px;
font-weight: bold;
margin-bottom: 10px;
padding-top: 15pt;
}

h2 {
font-family: arial;
font-size: 16px;
font-weight: bold;
margin-bottom: 10px;

padding-top: 15pt;
}

h3 {
font-family: arial;
font-size: 12px;
font-weight: bold;
margin-bottom: 10px;
padding-top: 10pt;
}

</style>

Style tags still work in Tokyo, with a known workaround.  I believe a fix is coming in a future patch.  

 

If you want to use <style> tags, you must first add the following before the opening <style> tag:

<p style="display: none;>&nbsp;</p>

Thank you! I was so annoyed when I could no longer use my custom styles.

I guess we could do this, but as I have potentially many authors (with varying commitments and interest), I do not think they would consistently add code to an article.