Knowledge Training

[Kim27]

I find it frustrating that there seems to be a lack of knowledge admin training. I do not code, I do not want to learn to be a ServiceNow architect - I just want to better understand all of the features and tools applicable to my role. What I've found is there is really complex training for admins (not knowledge admins) and then training for end users. But not much in the middle. 

So, where/how did you get trained to fully understand the features available to you in your knowledge admin/knowledge manager role? 

If find it disturbing that on the training site, Knowledge isn't even a selection for "what roles are you interested in?"

[Ct111]

If you want to get basics of Knowledge Mgmt then I would suggest you to watch these short videos.

It will get you started with good basic knowledge.

Link :

1). https://youtu.be/8CHyfH6xsjE

2) https://youtu.be/_oyeqmuTSSM

Mark my Answer as Correct and Helpful if it helps

[Kim27]

I wish I would have found these when I first started using ServiceNow. Thanks for posting!

[Aerin]

Agreed! I'm new to ServiceNow and I've been banging my head on this wall for 5 months now. I was hired as as a Knowledge Manager for my company and even the "training" that our SN reps have pointed me to have been of limited use. It's really disappointing.

[kenv]

More of the functionality related to knowledge management should be moved over to a KM admin role and not locked away behind the SN admin role permissions. Agreed.